Intelligent Fault Reporting System

Solution Intelligent Fault Reporting System
(REF : S-0229)
Features of Solutions
  • ASR (Automatic Speech Recognition)
  • NLP (Natural Language Processing)
Matched Trial Project
  • Offer detailed call flows, dialogue design and all the voice prompting scripts
  • Build ASR model for the Voicebot
  • Provide the APIs for EMSD to integrate with back-end application to show the Voicebot transcript, fault reporting category, location.
  • Based on audio data provided by EMSD, conduct ASR model tuning
Additional information EMSD Proposal-09202019-V2-to_InnoPortal.pdf
Contact Information

Company: HKT

Address: 39/F, PCCW Tower, Taikoo Place, Quarry Bay

Name: Cuthbert Leung

Position: Senior Account Manager

Tel: +852 2883 8029

Email: Cuthbert.HM.Leung@pccw.com

Webpage: www.hkt.com

If you have interest in trial application of the I&T solutions, please click HERE.