Intelligent Fault Reporting System

I&T Solution Intelligent Fault Reporting System
(REF : S-0229)
Solution Feature
  • ASR (Automatic Speech Recognition)
  • NLP (Natural Language Processing)
Trial Application and Expected Outcome
  • Offer detailed call flows, dialogue design and all the voice prompting scripts
  • Build ASR model for the Voicebot
  • Provide the APIs for EMSD to integrate with back-end application to show the Voicebot transcript, fault reporting category, location.
  • Based on audio data provided by EMSD, conduct ASR model tuning
Additional Solution Information EMSD Proposal-09202019-V2-to_InnoPortal.pdf
Info on I&T Solution Provider
Solution Provider:HKT
Address:39/F, PCCW Tower, Taikoo Place, Quarry Bay
Contact Person:Cuthbert Leung
Position:Senior Account Manager
Tel: +852 2883 8029
Email: Cuthbert.HM.Leung@pccw.com
Webpage: www.hkt.com

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