The objective of the project is to help monitor and manage the queuing situation outside MTR station kiosks. Queues are found around some kiosks at high-traffic stations during peak hours. To avoid overcrowding and to alleviate its possible impact on station operation, its management team would like to take proactive measures in monitoring and managing the queuing situation.

We would like to develop a system to monitor the queuing situation outside some kiosks at high-traffic stations. Queue length will be monitored in real time, and alerts will be given to station colleagues, e.g. green alert when the queue is short, yellow alert when the queue gets to a certain length, red alert when the queue exceeds the operational limit that calls for crowd control.

Development of a queue monitoring system for station kiosks