I&T Wish | Artificial Intelligence Based Helpdesk Chatbot
(REF : W-0090) |
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Matched I&T Solution | ||||||||||||||||
Trial Project | ||||||||||||||||
Summary and Challenges |
The purpose of the project is to enhance the work efficiency of the PC Helpdesk by Chatbot-aided responses and triage for handling user inquiries and service requests. The Chatbot should feature AI capability that allows it to learn from experience and improve by continuous practice. It should be able to handle common service requests such as resetting account passwords, assisting in the collection of user machine information to streamline arrangement for joining the domain network, and raising tickets for requests/fault calls. The Chatbot should be developed to meet the following requirements:
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Expected Outcome | Helpdesk Chatbot assists the PC Helpdesk to handle repetitive user service requests, e.g. resetting password, joining domain, raising tickets for services errors/requests. | |||||||||||||||
Expected Trial Duration | 6 - 9 months | |||||||||||||||
Contact Information |
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Upload Date | 2018-09-20 | |||||||||||||||
Closing Date | 2018-10-04 | |||||||||||||||
Propose I&T Solution | Closed |