Call Center STT AI Analytics System

I&T Solution Call Center STT AI Analytics System
(REF : S-1135)
Trial Project
Solution Feature
  • convert voice in English, Mandarin and Cantonese into Texts
  • taking volume, frequency and speed of voice into account as parameters for AI models to determine the sentiment of the customers
  • sentiment analytics from converted texts as well as volume, frequency and speed of voice to classify as complaints or compliment
  • data analytics on keywords, summaries and frequently mentioned wordings from complaints or compliments
  • data visualization and recording on mentioned good staff or bad staff from customer service hotline
Trial Application and Expected Outcome
  • linking the customer service hotline to the call center AI analytics system
  • staff from customer service can access the Analytics System which they can see all visualized analytics there
  • number of complaints and compliments can easily visualized and seen everyday
  • the reasons of complaints or what people usually make compliments on can be easily discovered by all keywords extracted from the voice in hotline
  • satisfaction degree of clients can be found out
Additional Solution Information STT.pdf
Info on I&T Solution Provider
Solution Provider:Luk Advisor Limited
Address:6/F KOHO 75 Hung To Road, Kwun Tong, Kowloon, Hong Kong
Contact Person:Winson Luk
Tel: 94186194

For details of the above I&T solution, please contact the I&T solution provider.