| Trial Project |
Speech-to-text Hub for Real-time Monitoring and Analysis in Customer Service Calls
(REF: P-0268) |
| Matched I&T Wish |
|
| Matched I&T Solution |
|
| Solution Feature |
- Solution for applications that require multilingual, mixed-lingual automatic speech recognition (ASR) and/or speech-to-text (STT) and/or natural language understanding (NLU).
- Multi-cultural environments such as trilingual Hong Kong, where Cantonese, Putonghua Chinese, and English are commonly spoken.
- Empowered by Artificial Intelligence, Machine and Deep Learning Technology
- Noise and Accent Tolerance in City Environments
- Industry-Standard Compliance. Phone and Data Networks
|
| Trial Information |
| Trial Site |
: |
Customer Service Centre, Electrical and Mechanical Services Department headquarters |
| Trial Scale |
: |
~25,000 nos. of voice record |
| Trial Duration |
: |
Mar 2022 to Jul 2022 |
|
| Final Report |
EMSD-M&V-P0268-W0393-S1132_Final.pdf
|
| Info on I&T Solution Provider |
| Solution Provider | : | Chevalier(Network Solutions)Ltd | | Address | : | 香港九龍灣宏開道8號其士商業中心22樓 | | Contact Person | : | Mike Chu |
| Position | : | Assistant Technical Manager | | Tel | : | 27984437 | | Email | : |
mike_chu@chevalier.com |
|
