Smart Speech to Text (STT) System for Call Centre

I&T Solution Smart Speech to Text (STT) System for Call Centre
(REF : S-1133)
Trial Project
Solution Feature
  • Self-owned ASR and NLP engine, support Cloud service, Private Cloud or on-premises solutions
  • Can import batch of voice files, convenient to use
  • Can export document with highlighted text so that user can easily classify the phase of appreciation or complaint in voice file
  • Comprehensive dashboard for user to review on appreciation or complaint cases
  • Search with criteria to find out and playback specific voice file easily
Trial Application and Expected Outcome
  • Can send notification to user with pre-set conditions
  • Save time and cost to get in-depth analysis results from voice file
  • Fast recognition of area of improvement in Call Centre
  • Fast response to user who have dissatisfactions and potential complaint cases
Additional Solution Information 電話客服中心智能語音轉文字技術(STT)_NST.pdf
Info on I&T Solution Provider
Solution Provider:New Spirit Technology Ltd.
Address:9/F, The Whitney, 183 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
Contact Person:Jason Wong
Position:Sales Manager
Tel: 27633225

For details of the above I&T solution, please contact the I&T solution provider.