| I&T Solution |
Smart Speech to Text (STT) System for Call Centre
(REF: S-1133) |
| Trial Project |
|
| Solution Feature |
- Self-owned ASR and NLP engine, support Cloud service, Private Cloud or on-premises solutions
- Can import batch of voice files, convenient to use
- Can export document with highlighted text so that user can easily classify the phase of appreciation or complaint in voice file
- Comprehensive dashboard for user to review on appreciation or complaint cases
- Search with criteria to find out and playback specific voice file easily
|
| Trial Application and Expected Outcome |
- Can send notification to user with pre-set conditions
- Save time and cost to get in-depth analysis results from voice file
- Fast recognition of area of improvement in Call Centre
- Fast response to user who have dissatisfactions and potential complaint cases
|
| Additional Solution Information |
電話客服中心智能語音轉文字技術(STT)_NST.pdf
|
| Info on I&T Solution Provider |
| Solution Provider | : | New Spirit Technology Ltd. | | Address | : | 9/F, The Whitney, 183 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong | | Contact Person | : | Jason Wong |
| Position | : | Sales Manager | | Tel | : | 27633225 | | Email | : |
solutions@newspirit.com.hk |
|
_NST.png)